Knowledgebase:
Helper disabled due to consistently low CPU activity level
Posted by Yoni Davidson on 05 January 2018 10:01 AM

Issue:

This warning message suggests that the process that is currently assigned to a remote Helper doesn’t consume enough CPU resources - hence IncrediBuild thinks it is stuck. Therefore an automatic recovery mechanism is fired that reassigns this task to another machine. 

Possible auses:

  1. The remote Helper is busy with other - non related tasks which don't leave enough CPU resources required for the process 
  2. The remote process cant run on a remote machine due to some other problem that might be related to IncrediBuild or the local environment. 

 

Possible solutions: 

Under Agent Settings, go to the Helper tab and open the General page. Set the process priority level to be "above normal."

 

This can also be set through the registry: 

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Xoreax\IncrediBuild\Worker 

Under the "Name" please write: RemoteVEPriorityClass 

Under the "Data" please write: 32768 

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