Knowledgebase:
IncrediBuild uses only 1-2 remote agents at most although there are many Helpers and "Ready Tasks"
Posted by Yoni Davidson, Last modified by Yoni Davidson on 27 December 2017 09:09 AM

Issue:

When a build starts with IncrediBuild it sometimes doesn't use all available Helpers although there are many "ready tasks".
In addition, the IncrediBuild tray icon doesn't change to a "building" state and the build can't be seen in the "Build History" list. In some cases, the build also can't be stopped from the IncrediBuild menu in the IDE.

Cause:

This problem is related to the presence of 32 core Helpers in the IncrediBuild infrastracture. Once one of these Helpers is allocated to the Initiator, this problem can occur.
The problem appears to happen with version 8.2

Fix:

The problem was solved in version 9.0
If there is no option to upgrade, as a workaround, it is possible to define each of those 32 cores Agents to be 31 cores Agents from the Agent Settings menu. Under the Agent tab click on CPU Utilization. From the CPU Utilization section,  limit the number of cores to 31 when acting as a Helper.

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